30 Days Total Satisfaction Return Policy

A Return Merchandise Authorization Number must be obtained from our staff prior to returning for credit. We value our relationship with our customers and want to make sure that they are satisfied with their purchases. We provides a 30-day money back guarantee on our products (Special-order items, discounted items, customized items, and quantity orders (2 and up) are excluded). Under this policy, you may return our products that you purchased directly from ENNOX for credit or for a refund of the purchase price paid, less shipping and handling fees and applicable restocking fees as follows. All returns must have proof of purchase or a copy of an original invoice. To return products, download a Return Merchandise Authorization (RMA) form directly from the link below, and fax it back to us. The RMA number expires ten (10) days after the original issuance date. Returns are only acceptable in "New" condition. They must be in their original packaging, including anti-static bags, etc. All manuals, cables, and other accessories must also be returned. Any items found missing will result in restocking fee. Damaged items are not accepted.  For any return items or packages the customer will be responsible for tracing the shipment of the return to insure that it has been delivered.