Return & RMA Policy
System products purchased from ENNOX carry a 2 years limited warranty for contracted distributors, and for all other customers. You may contact our staff member to verify the warranty status of an item at 206-708-7575. The warranty will be void if a product has been subjected to conditions beyond normal wear and tear. Also, the warranty is void if mishandling, improper use, or product damage occurs due to improper or inadequate packaging when returned for RMA purposes. A repair fee must be paid in order to have a non-warranty item repaired. This item will automatically receive an extended 3 months warranty on the parts that have been repaired only. In warranty freight charges: Customers are required to pay for shipping to our service center. We will pay one-way ground charges within the US to return repaired items to the customer.
30 Days Total Satisfaction Return Policy
A Return Merchandise Authorization Number must be obtained from our staff prior to returning for credit. We value our relationship with our customers and want to make sure that they are satisfied with their purchases. We provides a 30-day money back guarantee on our products (Special-order items, discounted items, customized items, and quantity orders (2 and up) are excluded). Under this policy, you may return our products that you purchased directly from ENNOX for credit or for a refund of the purchase price paid, less shipping and handling fees and applicable restocking fees as follows. All returns must have proof of purchase or a copy of an original invoice. To return products, download a Return Merchandise Authorization (RMA) form directly from the link below, and fax it back to us. The RMA number expires ten (10) days after the original issuance date. Returns are only acceptable in "New" condition. They must be in their original packaging, including anti-static bags, etc. All manuals, cables, and other accessories must also be returned. Any items found missing will result in restocking fee. Damaged items are not accepted. For any return items or packages the customer will be responsible for tracing the shipment of the return to insure that it has been delivered.
30~60 Days Return Policy
Return for credit it subject to a 30% restocking fee if returned within 31~60 days from the date of shipping (Special-order items, discounted items, customized items, and quantity orders (2 and up) are excluded). The customer is responsible for all shipping costs. All returns must have proof of purchase or a copy of an original invoice. To return products, email or call our customer service to receive a RMA number. Returns are only acceptable in "NEW" condition. They must be in their original packing, including anti-static bags, etc. All manuals, cables, and other accessories must also be returned. Any items found missing will result in a restocking fee. Damaged items are not accepted.
60+ Days Return Policy
No credit will be issued after 60 days from the date of shipping.
It is possible to obtain a replacement (cross-shipment) during 60 days of the purchase, if the products were purchased directly from us and if the product fails to function upon initial arrival. These are the only conditions in which a replacement product is provided. Product must "NOT" be damaged, altered or marked. Customers need to return "complete package" (includes software product key sticker, accessories, manuals, cables, etc.). We ships out the product by 3-day delivery if the product is currently available. The customer may pay the price difference for an alternate shipping method. If a cross shipment is required, a RMA number must be obtained before returning the defected items. Please highlight Cross Shipment and the RMA number (if known) on the replacement purchase order to avoid any misunderstanding or error. You must return the defective items back to our service center within 7 days in order to receive credit. Customers pay one way charge by shipping to our service center.
Out of Warranty Service
Customer pays 2-way freight charges and repair labor costs (initial service charge $120 and $120/per hour for each additional hour) plus material costs. Average turnaround time is about 3 weeks.
In order to provide the best product after-sales service, ENNOX is offering a 30-days total satisfaction for all our Industrial Panel PC, Touchscreen Monitor, and etc.
HOURS & LOCATION
Location - Taiwan
Asia Region Sales Team
Location - Washington, USA
1101 Andover Park West
Tukwila, WA 98188
Tel: 425-505-2633 / 206-708-7575
Monday - Friday
8:30 am to 5:30 pm PST
Location - Pennsylvania, USA
East regional team :
101 Branford Road
Wexford, PA 15090
Monday - Friday
9:00 am to 5:00 pm EST